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nuxi NEWlogoFairy

OnceUpon

Returns

For all personalised prints, we will send a low resolution image for approval before printing, but after this stage, we unfortunately cannot accept returns on these items, unless damaged in transit. In this case, please photograph the damage, and return the print with proof of postage. We will then refund postage costs, re-order your print and send as soon as possible.

For all other items, if you are not happy with the product, or have simply changed your mind, then you have up to 14 days from delivery to contact us and return the item. We can only accept returns in their original state and packaging, and we do not refund postage costs. Please aquire a proof of posting receipt when returning goods, return shipping will be paid by the customer.